Welcome to Transport Services!

HOW DOES THE ENTIRE AUTO TRANSPORT PROCESS WORK?
Once you submit the required paperwork, and your deposit is received by Transport Services, the transport of your vehicle will be scheduled according to the dates on your shipping order. After a truck has been assigned, you will receive a call from the driver or the terminal to schedule the pick up time and date. When the driver picks up your vehicle, he will do a detailed inspection of your vehicle on the Bill of Lading. You will both sign this form and you will receive a copy. The same Bill of Lading will be present on delivery so you can re-inspect the car. The driver should again call you in advance to schedule an approximate time for delivery. The transporter will take every precaution to deliver you vehicle without incident; however, if damage should occur, you must report this damage upon delivery on the Bill of Lading. It is important that you and the transport driver sign this document. Claims cannot be processed by our insurance company if damage is not noted at time of delivery.

HOW DO I PREPARE MY VEHICLE FOR TRANSPORT?
Secure or remove any loose parts or specialty items such as ground effects, spoilers, fog lights, or wide mirrors, and lower or remove the antenna, if possible. Repair or seal any tears or open seams on convertible tops to prevent fast-moving air from causing further damage. The radiator needs to have an adequate level of fresh anti-freeze to protect your vehicle from cold weather. Be sure that the battery is secure, has no leaks, and that the fluid levels are low enough to accommodate expansion. Leave only about a 1/4 tank of gas in the vehicle, as a full tank of gasoline adds a lot of costly weight to the transport. Deactivate anti-theft devices.

IS MY VEHICLE INSURED?
YES. By law trucks must carry a minimum of $750,000 liability and $5,000 cargo insurance. HOWEVER, we require our Carriers to have ample cargo insurance to cover their entire load. This means enough coverage for not only your car, but all the others on the carrier as well. After we verify the insurance, we keep it on file. At the time of pick-up, a condition report is filled out and signed by both the person turning the car over and the truck driver and you are given a copy. Upon delivery of your vehicle, this same report is presented. You should compare the condition of the vehicle to the report thoroughly at that time. If you feel damage has occurred to your vehicle during delivery, you must note it on the report before you sign it and the driver leaves. Any claims made after the report has been signed will not be honored.

HOW LONG DOES IT TAKE?
This depends on the origination and destination. Drivers are regulated by law as to the number of hours they can drive. Auto carriers pick up and deliver eight to ten vehicles at all times; weather & road conditions and other unforeseen factors make guaranteeing the delivery date impossible. Allow up to fourteen days for the carriers to complete the trip depending on the route.

East Coast to West Coast takes approximately 7-14 days
Mid-West to East Coast takes approximately 5-8 days
North to South takes approximately 5-8 days

WILL MY VEHICLE BE DRIVEN?
Your vehicle may be driven for loading and unloading. Other than that, your vehicle is transported on a carrier and is not driven to the destination.

HOW DO I PAY?
We accept VISA, Master Card, American Express or Discover, Wire transfers, Money Orders, Personal, and Company Checks to reserve the spot on the carrier for your vehicle (deposit). The remaining amount is due at delivery to the driver in forms of cash, Money Orders, or Cashier Checks.

HOW DO I CHECK ON THE STATUS OF MY ORDER?
We pride ourselves on keeping our Clients informed. This is one thing that makes us one of the top car transport companies. However, if you ever have questions or need an update, please call or email us.

HOW FAR IN ADVANCE DO I NEED TO SCHEDULE MY VEHICLE PICKUP?
The more notice in advance we have, the better. Since our auto transport trucks pick up and deliver vehicles all over the country, we can better schedule your vehicle pickup with advance notice. If you are leaving the area, be sure to plan enough time in advance for your vehicle to be picked up before you go. If for some reason this cannot be done, you must make arrangements to have a third party, such as a relative, friend or neighbor, release the vehicle on to the truck for you. They will have to sign for you, as well, in order to release the vehicle.

DO I HAVE TO BE PRESENT WHEN YOU PICK UP AND/OR DELIVER MY VEHICLE?
If at all possible, we prefer that you are present when the vehicle is picked up and delivered to expedite a smooth hand-off. If you cannot be present, please assign someone to represent you who is willing to sign a release form upon pick-up or delivery.

WHAT HAPPENS IF I CANNOT BE REACHED AT DELIVERY TIME?
We will attempt to contact you 24 hours prior to delivery so you will have enough time to make arrangements. If we cannot contact you and/or you are not available for delivery, we will keep your vehicle on the truck to deliver at a later date, or we will leave it at a local storage terminal. To avoid additional charges from either of these results, please let us know in advance if you will not be available for delivery.

WHAT IF I CANCEL MY ORDER?
You may cancel your order at any time as long as your vehicle has not been assigned to a truck for pick up. All orders must be canceled in writing via email or fax to the attention of Transport Services, Inc. with a valid order number attached. Transport Services holds the right to an administrative fee of 50% of the initial deposit, the remaining 50% of the initial deposit will be refunded to the credit card provided over the phone. If your vehicle has already been assigned to a carrier, the deposit is non-refundable. That money will be used to pay for the truck that is already in route to your pick up location.

IS MY VEHICLE INSURED?
YES. By law trucks must carry a minimum of $750,000 liability and $5,000 cargo insurance. HOWEVER, we require our Carriers to have ample cargo insurance to cover their entire load. This means enough coverage for not only your car, but all the others on the carrier as well. After we verify the insurance, we keep it on file. At the time of pick-up, a condition report is filled out and signed by both the person turning the car over and the truck driver and you are given a copy. Upon delivery of your vehicle, this same report is presented. You should compare the condition of the vehicle to the report thoroughly at that time. If you feel damage has occurred to your vehicle during delivery, you must note it on the report before you sign it and the driver leaves. Any claims made after the report has been signed will not be honored.

HOW DO I PREPARE MY VEHICLE FOR TRANSPORT?
Secure or remove any loose parts or specialty items such as ground effects, spoilers, fog lights, or wide mirrors, and lower or remove the antenna, if possible. Repair or seal any tears or open seams on convertible tops to prevent fast-moving air from causing further damage. The radiator needs to have an adequate level of fresh anti-freeze to protect your vehicle from cold weather. Be sure that the battery is secure, has no leaks, and that the fluid levels are low enough to accommodate expansion. Leave only about a 1/4 tank of gas in the vehicle, as a full tank of gasoline adds a lot of costly weight to the transport. Deactivate anti-theft devices.